Terms & Conditions

Instawalk is an online service that enables users to research, find, and book experiences in Budapest. Instawalk offers a variety of services. This Website is provided to assist customers in gathering travel excursion information, posting opinions and stories of travel excursions, and searching for and booking reservations for Products, and for no other purposes.

The terms “we”, “us”, “our” and “Instawalk” refer to Co., Ltd. and/or our affiliates, and subsidiaries. The term “you” refers to the customer visiting the Website and/or contributing content to this Website.

This Website and the Products made available on this Website are offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not use this Website or book a Product. In all booking arrangements, the person making the booking shall be deemed to have accepted this Agreement on behalf of the persons named in the booking.

We may change or otherwise modify the Agreement in the future, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement. We will note the date that revisions were last made to the Agreement at the top of this page, and any revisions will take effect upon posting. We will notify our members of material changes to these terms and conditions by either sending a notice to the email address provided to us at registration or by placing a notice on our Website. Be sure to return to this page periodically to review the most current version of the Agreement.

 

User Accounts

You need to create an account and provide information about yourself in order to use some of the features on the Website. You are responsible for maintaining the confidentiality of your account password and login credentials. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account.

Your account is for your personal, non-commercial use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts. We reserve the right to close your account at any time for any or no reason.

We may terminate or suspend your account or ability to use the Website, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your account or ability to use the Website if you misuse the Website. Any such termination or suspension could prevent you from accessing your account, the Website, your Content, Website Content, or any other related information.

You may terminate your account at any time by closing your account and discontinuing your use of any and all parts of the Website. If you close your account, we may continue to display your previously published Content and are under no obligation to remove any of your Content.

AS A USER OF THIS WEBSITE, YOU UNDERSTAND AND AGREE THAT: (1) NEITHER INSTAWALK NOR ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED TRANSACTIONS MADE USING YOUR PASSWORD OR ACCOUNT, AND (2) THE UNAUTHORIZED USE OF YOUR PASSWORD OR ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO BOTH INSTAWALK AND OTHER USERS.

 

Electronic Communications

When you use the Instawalk Website or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, or by posting notices and messages on the Website.

You may unsubscribe from e-mail communications at any time by emailing [email protected] 

Modifying or Amending Your Booking

All requests for modifications and amendments to your booking must be directed to the Instawalk Customer Service Team who will process the request. We understand that plans may change, and therefore we offer one complimentary opportunity to reschedule our services. Please note that this offer is subject to the following conditions:

• Instawalk does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Service team more than seven (7) days ahead of your confirmed travel date.
• Rescheduling your appointment result in forfeiture of your eligibility for a refund.
• All other date-change requests and amendments are subject to availability by our service providers; Instawalk cannot guarantee the success of any date-change request.
• If you request a date change within seven (7) days or less of your confirmed travel date, Instawalk will attempt to honor your request; however, changes made seven days or less from your original travel date may be subject to an additional fee.
• If you make a purchase using an Instawalk promotion code, or if you accept a discount or special-offer price during the Instawalk checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your itinerary once your purchase is complete. Instawalk may decide, at its sole discretion, to honor your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However, Instawalk reserves the right to invalidate your discount or special offer pricing if you make any changes to your confirmed itinerary.

Occasionally our service providers make changes to tour dates, prices, and other Product features and/or requirements. As a result, Instawalk reserves the right to cancel, change or substitute any service or product that you have booked on this Website, at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price. Notwithstanding the above, when we are informed in advance by our agents, and service providers of a significant change to a booking, we make every reasonable effort to notify the consumer, travel agent, and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.

If a photographer is too ill or becomes injured and cannot supply the event services specified the company will try to book a replacement photographer. If a replacement photographer cannot be found then liability is limited to a refund of any payments received. The Photographers have working methods in place to prevent loss or damage to your images. However, there is the unlikely possibility that images may be lost, stolen, or destroyed for reasons in or beyond our control. In these circumstances, liability is limited to the return of fees paid for the service or part thereof according to the percentage of images supplied.

Photoshoot Package

The Clients and the Photographer consent to happily cooperate and communicate with each other to achieve the best possible result within the understanding of this contract. We recommend that the Photographer be provided with a helper (someone who knows most of the guests) who will point out key individuals to be photographed. The Photographer may also require assistance in organizing groups. The Clients also agree to give the Photographer sufficient warning of key events to give the Photographer time to prepare e.g. cutting the cake, speeches, performances, etc. Please note that not all guests like having their photos taken. In such cases, the Photographer will use his discretion but cannot be held responsible for a lack of photos of these people.

In our photography or videography packages, should clients be required to offer feedback such as selecting images or providing details, we retain the right to restrict this choice for a maximum of two months. If our client fails to respond within two months, we reserve the right to terminate our agreement and close the booking.

The Client shall reimburse the Photographer for any additional costs the Photographer may incur for travel, meals, parking, and other reasonable costs necessary to the performance of these services.

The Client shall assist and cooperate with the Photographer in obtaining the desired photographs, including but not limited to specifying persons and/or scenes to be photographed; taking time to pose for photographs at the Photographer’s direction; providing a person to guide the Photographer to desired persons and/or scenes; pre-shoot consultations, etc. The Photographer shall not be responsible for photographs not taken as a result of the Client’s failure to provide reasonable assistance or cooperation.

The event/wedding offers are individually created for each client. The delivery of the wedding photos/videos is 2-4 weeks, from the photoshoot day.

Coupon Code Usage Policy

Instawalk offers its clients the convenience of utilizing coupon codes during the booking process. These coupon codes are designed to be applied during checkout and are specifically effective for deposit payments, including all additional services except addons.

In the event that clients choose to make a down payment of only 50% of the total deposit, the coupon code will solely apply to that 50%. Subsequent payments beyond the initial down payment will not permit the addition of the coupon code.

Photo and Video Usage

“The Photographer/Videographer (Instawalk) retains full copyright and ownership of all photographs and videos taken during the photography and videography session (the “Media”). The Client is hereby granted unlimited, but strictly non-exclusive, rights to use or reproduce the Media solely for personal purposes. All other rights are expressly reserved.

The Client is permitted to use the Media for the following personal purposes:

1. Personal use of photographs in digital or print format, including personal websites, blogs, and social media profiles.
2. Personal sharing of photographs and videos with friends and family through electronic or physical means.
3. Displaying the photographs in personal photo albums or frames for non-commercial use.
4. Using the Media as personal wallpaper, screensavers, or background videos on personal electronic devices.
5. Printing photographs for personal keepsakes and home decorations.
6. Personal use of video content for private viewing and sharing with friends and family.

The Client is strictly prohibited from using the Media for any commercial or promotional purposes, including but not limited to:

1. Advertising or promoting a business, product, or service of any kind.
2. Selling, licensing, or distributing the Media to any third party, whether for profit or not.
3. Using the Media in any promotional materials, brochures, flyers, or advertisements.
4. Submitting the Media to any contests, competitions, or commercial publications.
5. Incorporating the Media into any commercial products or merchandise.

Any usage of the Media for purposes other than those expressly mentioned in these terms and conditions requires prior written consent from the Photographer/Videographer. The Client acknowledges and agrees that any unauthorized use of the Media for commercial or promotional purposes will be considered a breach of copyright and may result in legal action.

The Client may request further licensing or commercial usage rights by contacting the Photographer/Videographer to negotiate a separate agreement. Such requests will be assessed on a case-by-case basis, and any granted permissions will be subject to additional fees and terms.

By accepting these terms and conditions, the Client acknowledges that they have read, understood, and agreed to abide by the limitations and restrictions on the usage of the Media, and they accept full responsibility for any consequences resulting from any unauthorized use.

These terms and conditions shall be binding upon the Client, their heirs, legal representatives, and assigns. This agreement constitutes the entire understanding between the parties and supersedes all prior agreements, oral or written.”

Raw format

⁣
All the creative work (photo/video) from Instawalk Co. is subject to copyright. Photo and video footage delivered in Jpg / Mp4 format.
The Raw format of the footage is retained in order to protect our photographer’s creative work.
The photographers have the right to sell the raw format according to the package purchased. The selling price starts from 100€ range to a maximum of 1500€.

The images taken by the Photographer (Instawalk) are for personal use by the Clients and their associates and/or friends and relatives.

Sale, Publication, or any Commercial use of the photographs is not allowed without prior written permission from the Photographer (Instawalk).

Photographs taken during photo sessions might or might not be used by Instawalk Co., on Instawalk’s social media or blog posts, etc.
In case you would like to retain your right to keep all your photographs private, write a confirmation email to [email protected].

Payments & Cancellations

When you book a reservation for a Product through the Website, Instawalk collects your payment information and processes your payment as described below under “Payment Processing”. Instawalk accepts Paypal and Stripe (also payable with most credit cards), and Bank Transfers. Payment and Booking status will be listed on your Dashboard in instawalk.eu website.

No refunds are available once a photo tour or service has commenced.

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voicemail. Verbal speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.

Canceling a booking with Instawalk can result in cancellation fees being applied by Instawalk, as outlined below. When canceling any booking you will be notified via email of the total cancellation fees.

Instawalk’s clients who cancel their valid booking more than 7 days before the chosen date will receive a refund. Instawalk reserves the right to deduct an administration fee of 15% from the total reservation cost or the minimum 15.000 Huf if 15% doesn’t exceed that amount, in order to cover the transaction & accounting fees.

1. In case of the visa is rejected after the tour or service has started on the following grounds, no refund will be made.

– If the customers fail the Entry Inspection of Nationals from the Immigration Bureau of Hungary.

– If the customers do not comply with the requirements of the Embassy or the Consulate.

– Submission of fraudulent documents.

– The prior violation of any immigration or visa law by the client or any of his or her family members included in the application.

※ Note: Customers are responsible for following Hungarian immigration law

※ Reference Link: Hungarian Immigration service

The value of the transaction may be subject to taxes, duties, foreign transactions, currency exchange, or other fees.

Liability Waiver

You, the undersigned, agree to this release of all claims, waiver of liability, and assumption of risk (“Waiver and Release”). I waive any and all claims I may have now and in the future, release from all liability, and agree not to sue Instawalk Co.; its officers, agents, representatives, affiliates, employees, tour guides, or photographers [hereafter referred to as “Staff”] for any personal injury, death, property damage, or loss sustained by me as a result of my participation in a tour or experience offered by Instawalk Co. due to any cause whatsoever, including without limitation, negligence on the part of Instawalk Co.; its Staff, tour partners, or other participants, or death or injury as a result of war, civil unrest or epidemic. I further agree that if I violate this agreement and attempt to bring suit against any part of the parties named herein, I will be held responsible for attorney’s fees and any costs incurred by that person in defending such action.